Overview

All services provided by Uphost (“Centre for Advanced Information Systems and Computing”) may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Uphost from any claims resulting from the use of service which damages the subscriber or any other party.

Account Setup and Activation

By activating your account with Uphost, you agree to the following policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information. If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.Full payment must be made before accounts are setup. In addition, all orders will need to bypass an automatic screening process by our system. In most cases, accounts are instantly setup. It is your responsibility to provide us with accurate billing, contact and payment information so that your order will be screened successfully. In the event that your order does not bypass our screening process, our staffs will contact you to request for additional information. Uphost is not responsible for lapsed account setup due to any order not passing our screening process. Customers who are proven to have provided false information upon sign up will have their orders cancelled Account Usage Customers may not use their hosting accounts as backup file storage. All files in your account must be part of your site content. File/image/torrent hosting and proxy services are not allowed in any Uphost web hosting plan. Mail bombing/spamming is strictly prohibited. Prohibited Content Prohibited are sites that promote any illegal activity or present content that may be damaging to Uphost’ servers, or any other server on the Internet. Links to such materials are also prohibited.Examples of unacceptable content or links:

  • illegal adult/pornographic content such as child pornography
  • content with race and/or religion discriminatory remarks
  • warez/illegal files
  • hacking related content

NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE. ADDITIONALLY, Uphost WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.

Traffic Usage

All account plans come with a predetermined amount of traffic allowance. If you exceed your traffic allowance (bandwidth), your account will have to be temporarily suspended.

IRC

We currently do not allow IRC or IRC bots to be operated on our servers.

Server Abuse

Any attempt to undermine or cause harm to a server or customer of Uphost is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.

Refusal of Service

We reserve the right to refuse, cancel or suspend service, at any time and at our sole discretion.

Billing

Every month/year, Uphost shall either:

  • debit the client’s credit card (when such information has been provided by the client)
  • deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month/year.

When an invoice is delivered to the client, payment shall be remitted to Uphost by no later than the specified payment due date. Uphost shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client’s responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.

Clients who fail to settle their invoices within 5 days from the due date will have to pay a Rs.100 late fee. Furthermore, if an invoice is 7 days past the due date, the hosting account will be suspended and the client would be required to settle the invoice (with late fees applied) for their account to be reinstated.

Cancellations and Refunds

Uphost reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.

Any abuse of our staff in any medium or format will result in the suspension or termination of your services without refund.

We offer a 30 day money back guarantee. If, for whatever reason, you’re not happy with our services and you’re still within the 30-day moneyback guarantee period, we will refund your money. No questions asked.

Only first-time accounts are eligible for our money back guarantee. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

There are no refunds on VPS and dedicated servers, administrative fees, install/license fees for custom software, or domain name purchases.

Domain Name Registration / Domain Transfer or other domain related services is NOT refundable. Once you purchase your Domain Name, you are its owner and it cannot be “returned” until the duration of the domain term has expired.

After the initial 30 days, no refunds will be issued.

Violations of the Terms of Service will waive the refund policy.

PayPal Subscriptions

In the event that you decide to cancel your Uphost account, you would be responsible for updating your recurring payment preferences in PayPal. If you do not cancel your PayPal subscription, we would be sent funds from your account regardless if you have an active service with us or not. NO REFUNDS WILL BE ISSUED IN THIS CASE.

Account Suspensions and Terminations

Uphost suspends accounts if an invoice remains unpaid 7 days past the due date. Suspended accounts are kept in Uphost’s backup server for 30 days, and hosting service is automatically restored when the client pays for the invoice and the late fee. However, if the invoice remains unpaid for over 30 days, the account would be terminated (i.e., permanently deleted) and Uphost shall not be responsible for any loss this may incur.

All clients with suspended accounts due to non-payment will be required to pay a late fee of Rs.100 prior to reactivation and no exceptions shall be made.

Limitation of Liability

Uphost shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Uphost ‘ servers going off-line or being unavailable for any reason whatsoever. Furthermore, Uphost shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Uphost’s servers. All damages shall be limited to the immediate termination of service.

Violations

Violations of these Acceptable Use Policies should be referred to support@Uphost.in. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

Disclaimer

Uphost cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by Uphost are resold. Thus, certain equipment, routing, software and programming used by Uphost are not directly owned or written by Uphost. Moreover, Uphost holds no responsibility for the use of our clients’ accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Uphost sees fit.

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